Return & Refund Policy

Easy returns are accepted within 30 days for a refund if you're not happy with your purchase. The guidelines shown below can help you file a return request via your order page. Whatever you ask, we will try our best to comply. Contacting us via email ([email protected]) is the recommended method of initial communication.

Return & Exchange Conditions

• Returns must be made in their original packaging.
• IUnauthorized returns of goods will not be allowed.
• Items must be returned within 30 days after you receive them.
• Every item must be undamaged or unopened, tagged, and in its original packing, in the exact state that it was when you received it. The purchase receipt or other proof of purchase is also required.
• Customers are required to utilize a delivery method that offers tracking information when returning or exchanging objects.

Costs

• If the return is due to our error (e.g., incorrect products, product quality issues), we will provide a full refund.
• If the return is due to the buyer’s preference (e.g., dislike, wrong product/size ordered), the buyer is responsible for the shipping costs.

General Return Process

• Repack your items (These need to be unworn/unwashed/unused and with original tags).
• You will need your order number and email/last 4 digits of your phone number.
• Select your preferred return option.
• Once you have processed your return you're ready to post it off! Make sure you keep proof of postage!
• Keep an eye on your return tracking. You'll get an email once we receive your returned item.

Non-returnable items:

• On sale items are non-refundable.
• Damage/Lost caused by customers is non-refundable.

Exchanges

Orders cannot currently be swapped online. To receive a refund for the original product, you must return it and buy the replacement item separately.

Policies

Returned items without permission won't be accepted.

Within 30 days of delivery, items must be returned. All of the merchandise needs to be in its original packaging, undamaged, and in the same state as when it was delivered to you. Further documentation of the purchase, such as the receipt, is required. Clients must choose a shipping option that offers tracking information when returning or exchanging merchandise.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Refunds

We will notify you via email that your return has been received and will be examined, as soon as possible. To approve or reject your return, we will also send you a notification.

In the event that you are accepted, your refund will be handled and, within two to three business days, a credit will be automatically credited to your Paypal payment method.

If you have any questions about our return policy or return procedures, please feel free to contact our customer service team. We will be happy to provide you with help and support.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AILAMI LIMITED
Company Address:	Room 706, Hao King Commercial Center, 2-16 Fa Wan Street, Mongkok, Kowloon, Hong Kong (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help